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AnimeNation F.A.Q.

AnimeNation
PO Box 643
Oldsmar, FL 34677-0643
(813) 448-1016

TOLL FREE - 888 MY ANIME
sales@animenation.com
Hours 9AM-6PM EST M-F

AnimeNation is one of the largest specialty anime retailers online. We've shipped hundreds of thousands of anime orders all over the world for over 15 years, we're one of the most linked anime sites on the web, and we're grateful that we've been able to help grow the anime industry in the US and elsewhere. We've done this by providing secure order processing and exceptional customer service to thousands of fans just like you!

ORDERING/BILLING SHIPPING TRADE-INS AFFILIATE PROGRAM
What type of payments do you accept?

We accept Visa, Master Card, Discover, American Express, PayPal and Money Order.

Paying with Money Order / Bank Draft

We do accept money orders through the mail. Canadian or international money orders must be drawn on a US bank in US dollars (check with your local bank for information). To make a purchase with a money order, place your order online and select the money order payment option. Then write your order confirmation number on the money order and mail it to the address at the top of this page. As soon as your payment arrives and clears our bank, we'll activate your order and ship it out immediately!

Order Cancellations

Just email sales@animenation.com with your order number, or as much information about your order as possible. We'll cancel the order right away. If you paid in advance via PayPal or Money Order, you will be refunded back using the same method.

Return Policy

If your merchandise is defective in any way, you may return it to us at our expense for a complete and prompt replacement or refund. Please contact us within 7 days of receiving your order.

Printable Order Form

Yes, we have a PDF order form available for mail in orders. Click here to download, or paste this link into your browser: http://www.animenation.net/orderform.pdf

Preorder Items

Items ordered in advance of their release date will be shipped as soon as they are available. Please note that release dates are supplied by manufacturers and may be subject to change. It's not unusual for AnimeNation to receive new releases a few days before or after official release dates.

If you use a credit card as payment for a preorder item, you will not be charged until the item is shipped. If you pay via PayPal or Money Order, payment must be received and verified before the order will be activated. No COD payments.

Out of Stock Items

In the interest of getting your anime to you as quickly as possible, in stock items are normally shipped immediately. Temporarily out of stock items are placed on "backorder" and are shipped when they come back in stock. If your order needs to be delivered in multiple shipments, the first package will be sent by the shipping method you selected. Additional packages will usually be sent via AnimeNation's economy (US POSTAL) shipping method. Shipping charges are calculated based on package weight, and are applied to every package sent to you. We always strive to minimize the number of shipments necessary to complete an order. During your checkout process, you may request to have the order "Ship Complete" in one shipment to minimize delivery fees.

While we make every attempt to keep most items in stock at all times, things do sell out. Most items take about a week to restock, imports can take 2 weeks or more. Rest assured we're already working on getting it back in. Please note that while preorder items currently give the same message as an out of stock item. You will find the tentative release date for a preorder item in the details section of the item.

***From time to time an item is delayed due to reprinting (i.e. manufacturer does not have it). In this case it can take weeks or months for a video to come back in. We will make note on these items in such cases when we are informed of extensive delays.

Orders Over $200

We require that all large orders be traceable and insured. Therefore, if your order exceeds $200, it will be sent via UPS.

Daily Order Cutoff Times

In stock items ordered before 2PM EST Monday through Friday normally ship the same day. In stock items ordered after 2PM EST Monday through Friday, on Saturday or Sunday, or on a national holiday normally ship the following business day.

Coupons

From time to time AnimeNation offers coupons as special incentives. You might find these online, at a convention, in an advertisement, or elsewhere. There are a few things to remember about coupons:

  1. They cannot be combined with free shipping offers, as free shipping itself is a coupon.
  2. They cannot be combined with other coupons. You have to pick one :)
  3. Only one coupon can be placed in the checkout when shopping.
So, unfortunately you can't take a 40% off studio sale, apply your Passport member discount to it, get free shipping and add 3 coupons at the same time. Don't laugh, we see it all the time... :)

Figures

Figures are special-order, and usually ship within 5-10 days. Orders for figures over $50.00 can not be canceled or refunded.

Free Shipping Offer

CANNOT BE COMBINED WITH OTHER COUPONS.
Offer good for free economy shipping in the continental United States (not valid in Alaska & Hawaii). Does not apply to large items of excessive weight or size, or fragile items which require special handling.

  1. Place over $75 of merchandise in your shopping cart.
  2. Proceed to checkout.
  3. Select "Economy (US Only)" as your shipping method and enter FREESHIP in the coupon field.
PLEASE NOTE: Orders with free shipping usually require shipping all items in one shipment, due to shipping costs. If we split your FREESHIP order into multiple shipments, we will NOT charge you additional shipping.

Shipping Rates

Shipping rates vary based on location, method and weight. You can use the rate calculator in the shopping cart to check shipping costs before you enter any customer information.

Economy

Most economy/standard shipments under 4 pounds ship via USPS postal mail. Shipments over 4 pounds may ship via UPS Ground at our discretion, depending on size, weight, or special requirements. Rates over 4 pounds vary depending on size, weight, destination, special requirements, and method of shipping.

Your order will usually arrive within 2 - 14 days.

UPS Next / Second Day Delivery (CONTINENTAL UNITED STATES)

AnimeNation uses real-time UPS rates, which will vary based on weight and destination. The exact charge will be shown in your shopping cart prior to final order confirmation.

Next & Second business day delivery of in stock items is available for orders placed by 2PM EST Monday through Friday. For in stock items ordered after 2PM EST Monday through Friday, on Saturday or Sunday, or on a national holiday, allow one additional business day for delivery. Please Note: UPS does not deliver on weekends.

UPS not available for PO Boxes, APO/FPO addresses.

PO Box & APO/FPO Addresses

All deliveries to PO Box and APO/FPO addresses are sent via United States Postal Service. UPS does not deliver to these addresses. If your order exceeds 4 pounds, it may be sent it in multiple shipments due to size and weight restrictions.

Orders sent to PO Boxes usually arrive within 2 - 14 days.

Orders sent to APO/FPO addresses are handled by military postal services and may take up to 3 weeks for delivery.

U.S. Territories

All deliveries to U.S. Territories (including American Samoa, Guam, Marianas Islands, Puerto Rico and U.S. Virgin Islands) have the option of USPS postal mail up to $200.00. All packages over $200.00 must ship via UPS International Express for tracking and insurance purposes. Shipping costs will vary due to weight and destination. Shipping is shown during the checkout, before final confirmation.

Your order will usually arrive within 7 - 21 days.

Canada

Canadian orders may ship via USPS International First Class starting at $6.46. UPS options are also available. All packages over $200.00 must ship via UPS for tracking and insurance purposes. Canadian orders may incur additional customs fees, which UPS will attempt to collect at the time of delivery. We cannot estimate or collect these fees in advance.

Your order will usually arrive within 1 - 3 weeks.

International

The exact shipping charge will be shown in your shopping cart prior to final order confirmation.

If your order exceeds $200 USD, it will be sent via UPS Express for traceability and insurance purposes. UPS Express shipping will cost more than Postal. International orders may incur additional customs fees, which UPS will attempt to collect at the time of delivery. We cannot estimate or collect these fees in advance. We will contact you if additional shipping is required.

We reserve the right to refuse shipment to any country for any reason.

UPS Express - Your order will usually arrive within 1 - 4 weeks.

USPS Postal Airmail - Your order will usually arrive within 2 - 6 weeks.

Special Notes: Adult Materials
Although all shipments are in plain boxes, customs may check any package. AnimeNation is not responsible for orders containing adult items that are seized by customs.

Adult Material to Japan
Due to the strict import laws of Japan, UPS may not be used for orders over $200.00 containing hentai. Orders under $200.00 may be shipped to Japan via USPS International First Class, however this method is not trackable or insured.



International Shipping with Bongo Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!





How does the trade-in system work?

With Credit Card Payments:

  1. Shop our online store, adding items you would like to purchase to your cart.
  2. Go to check out.
  3. Select 'Credit Card' as the payment method.
  4. Select 'Trade-ins + Payment' from the drop-down list.
    NOTE: You may fill in your credit card number if your trade-ins do not cover your entire purchase.
  5. Mail your trade-ins to us along with a printout of your order, or your order number.
  6. When we receive your trade-ins, we will verify their condition and process your order.
    We will apply your trade-in credit to your order, and charge your credit card if there is any remaining balance due.

With Money Order Payments:

  1. Shop our online store, adding items you would like to purchase to your cart.
  2. When checking out, select Money Order.
  3. Calculate your total by first checking THIS LIST and deducting the credit for each item you are trading in.
  4. Mail your trade-ins to us, along with your remaining payment and a printout of your order, or your order number.
  5. When we receive your trade-ins, we will verify their condition and process your order.

Please Note

Orders that include trade-ins will NOT BE PROCESSED until we receive and verify your merchandise. Poor condition, counterfeit/unlicensed, damaged, or otherwise non-sellable items will be returned to you, and may cause delays or even cancellations of your order.

What address should I mail my trade-ins to?

Send your trade-ins, along with your payment (if applicable) to:
AnimeNation, Attn: Trade-Ins
PO BOX 643
OLDSMAR, FL 34677

What types of items can I trade in?

1. Original, NTSC, Region 1 Anime DVDs and Anime and Game CDs. 2. Domestic (US) manga graphic novels (not import manga).

We DO NOT accept bootleg, pirated, counterfeit, or unlicensed items, including CDs manufactured by SM (Son May) or Ever Anime. If you don't know if your item is bootleg, please email us the code on the item, and we will tell you. We reserve the right to refuse any trade-in items at our discretion.

What is the maximum amount of credit I can receive for a trade-in?

Please go to our website for the up to date listing of values at:

Pre-owned Values List - Click Here

Trade-in form - Click Here

Please note: For large trade-in manga or DVD orders, you don't need to use the form. If it's easier, just count them up and send them in. Many people trade in dozens or even hundreds of manga at once, and we know it can be inconvenient to list them all on the limited space of the trade-in form!

Can I send in items as credit on a future order?

Yes! We now accept trade-ins that exceed the value of your current order. Any extra credit will be stored for you, just mention it on your next order to use it. That way, you can save on shipping and not have to send trades in on each separate order!

Can I send in items as credit on an existing backorder?

Sorry, trades can only be used towards a new purchase.

I bought a pre-owned item and it's defective!

This is extremely rare, but no problem. In the unlikely event that this happens, we offer the same guarantee as on new items. We will replace the item with another pre-owned item, or refund your purchase, it's up to you.

What if I cancel an order and want my trade-ins back?

We're sorry, but we are not able to return your trade-ins to you, as they may have been sold or transferred already. The trade-in credit may be used on a another item replacing the ordered item.

How does the affiliate program work?

Sign up here!

In short, you place a link on your site to Animenation, and when someone uses your link and buys something, you get a commission! Standard commissions are currently 8%, so if someone orders something for $100.00, you'll make 8.00!

When do I get paid?

We pay commissions quarterly now. Once you earn more than 25.00 (please let us know if you would like this threshold to be higher), we'll send you a check on the next fiscal quarter.

How do the online stats work?

The online stats (reached by the link in your affiliate signup email) show you total sales, not commissions. These numbers are subject to change, as we remove canceled or fraudulent orders from the statistics periodically.

How do I link to a specific product?

Simply replace the 'index.html' part of your link with the page you want to link to. So to link to the Final Fantasy 7 Sheet Music:

http://store.yahoo.com/cgi-bin/clink?animenation+xxxxxx+index.html+

becomes:

http://store.yahoo.com/cgi-bin/clink?animenation+xxxxxx+4810826988.html+

I need help!

Just email us at affiliate@animenation.com, we'll answer any questions you might have about links, payments, or affiliate strategies. Good luck!

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